terms of service

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services.
You agree to provide accurate, current, and complete information when registering for an account or purchasing SIM/eSIM.
You will comply with all applicable laws and regulations relating to your use of the Services.

Travo Mobile provides SIM cards and eSIM plans.
Coverage and service quality depend on the partner mobile networks we work with. Availability may vary by location, device, and network conditions.
We do not guarantee uninterrupted or error-free service due to network limitations, maintenance, or external factors.

You are responsible for ensuring that your device is compatible with the Travo Mobile SIM or eSIM.
Travo Mobile does not sell physical phones — our service is limited to SIM / eSIM connectivity only.

When you sign up for a SIM or eSIM plan, you will create an account with us.
All plans are prepaid; you pay in advance for the service.
By purchasing and activating a plan, you authorize us to charge your payment method for the amount due.
You are responsible for all applicable charges, including taxes, regulatory fees, or any service-related fees.

No Refunds on Service: Because Travo Mobile operates on a prepaid model, we do not offer refunds for service once the SIM or eSIM plan has been purchased and activated.
SIM / eSIM Sales Are Final: Once you buy a SIM card or eSIM plan, the purchase is final. You acknowledge that by placing the order.

You agree not to use the Services for any unlawful, abusive, or fraudulent purpose. Specifically, you must not:
Use the Services to infringe on others’ rights, including privacy or intellectual property.
Send spam, phishing, or malicious communications.
Use the SIM / eSIM in an unauthorized device or in a way that violates network policies.
Overload or damage the network in any way (for example via denial-of-service actions).
Misrepresent your identity or create fake user accounts.

Violations of this Acceptable Use Policy may result in suspension or termination of your service.

Travo Mobile may assign you a phone number when you activate a SIM or eSIM line.
If you cancel your service, or port your number to another carrier, we may reassign the number to someone else.
You are responsible for initiating a port-out request from your new provider if you wish to take your number with you.

You must keep your account and contact information up to date.
In case of lost or stolen SIM/eSIM, you must notify us immediately. We may have replacement procedures.
You are responsible for protecting your login credentials (password, username) and for any activity under your account.

We may monitor or record calls, chats, or communications with our support team for quality assurance, training, and dispute resolution.
Travo Mobile support is available [insert your support hours or “24/7” if applicable].

With eSIM and SIM usage, we may collect approximate device location (while your device is on), which helps with service provision and, if needed, emergency services.
We may also use location data for lawful purposes, including compliance with legal requests or to protect our network.

Our total liability for any claim will be limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Travo Mobile (and its officers, directors, employees) from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:
Your use of the Services;
Your violation of these Terms;
Your infringement of any intellectual property or other rights of any person or entity.

Travo Mobile may suspend or terminate your account and service if you violate these Terms, engage in abusive behavior, or fail to pay.
You can cancel your service anytime by contacting our support team.
Upon termination:

These Terms are governed by United States law.
Any dispute arising from or relating to these Terms or Services will be resolved via court.

Travo Mobile reserves the right to modify or update these Terms at any time.
Revised terms will be posted on our website.
Your continued use of our Services after changes are posted constitutes your acceptance of the new Terms.

All trademarks, logos, and content on the Travo Mobile website or Services are owned by or licensed to us.
You are not permitted to reproduce or distribute our intellectual property without express permission.

Assignment: We may transfer or assign our rights under these Terms to a third party.
Severability: If any provision of these Terms is held to be invalid, the remaining provisions will remain in full force and effect.
Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Travo Mobile regarding your use of our Services.