Privacy Policy
At Travo Mobile, your privacy is important to us. We are committed to protecting the personal information you share with us and ensuring transparency around how your data is collected, used, and safeguarded. This Privacy Policy is designed to help you make informed decisions about using our website, products, and services.
Our Commitment to Your Privacy
We value the trust you place in us. Protecting the confidentiality and security of your personal information is a top priority. This Privacy Policy explains how Travo Mobile collects, uses, discloses, and protects the information you provide when interacting with our website or using our services.
What Personal Information We Collect
This policy applies to personally identifiable information (“personal information”), which is any information directly associated with you as an individual or account holder. This includes, but is not limited to:
- Name
- Address
- Phone number
- Account login information
- Billing and payment details
- Device identifiers
- Call, text, and data usage records
- Location information associated with your wireless service
Personal information does not include anonymous or aggregated data that cannot be linked back to an individual.
How We Use Your Personal Information
- Creating and managing your account
- Completing transactions and billing for services
- Verifying your identity
- Providing customer service and responding to inquiries
- Improving and developing new products, features, and services
- Preventing fraud and maintaining security
- Recommending relevant products or service upgrades
- Enforcing our Terms & Conditions
- Communicating with you about Travo Mobile services, offers, and updates
We may share personal information with employees or affiliated companies as necessary to fulfill these purposes.
When We Share Your Information
Travo Mobile does not sell or rent your personal information to unaffiliated third parties for their marketing purposes. We only share your information under the following circumstances:
- With Your Consent: Your consent may be provided in writing, electronically, verbally, or implicitly—for example, when you request that a product be shipped to your home.
- Primary Account Holder Access: We may share usage details or account information with the primary account holder responsible for billing.
- Service Providers Working on Our Behalf: We may disclose information to trusted service partners who perform functions such as payment processing, customer service, shipping, credit checks, marketing services, number portability, and network and telecommunications services.
- Third-Party Services: If you use services that rely on another carrier’s network (e.g., roaming), certain usage and location data may be shared with that carrier.
- Business Transfers: Your information may be transferred in the event of a merger, acquisition, asset sale, reorganization, bankruptcy, or other corporate change.
- Legal Compliance: We may disclose information when legally required, such as court orders, subpoenas, law enforcement requests, emergency situations involving risk of harm, and tax, regulatory, or government reporting. We disclose only the minimum data necessary.
- Customer Notification: Unless legally prohibited, Travo Mobile will notify customers if their information has been requested through legal processes.
How We Collect Personal Information
- Information You Provide: This includes data provided when you create an account, sign up for service, contact customer support, fill out forms or surveys, pay for services, or participate in promotions.
- Information Automatically Collected: We collect information related to your use of our services, including call, text, and data usage, device type and identifiers, service features used, browsing activity on our website or apps, and mobile device location.
- Information From Other Sources: We may receive updated contact or demographic information from carriers, partners, shippers, or social platforms if you link accounts or use third-party login services.
Accessing & Updating Your Information
You may modify your account information by contacting Travo Mobile customer support. We make reasonable efforts to correct inaccurate data unless doing so:
- Is excessively difficult
- Compromises others’ privacy
- Conflicts with legal compliance
You are responsible for keeping passwords secure and notifying us immediately if they are compromised.
Deleting Your Account & Information
We honor deletion requests in compliance with applicable privacy laws. Data may be retained as necessary for:
- Legal obligations
- Fraud prevention
- Tax and accounting
- Security
- Network operations
After your deletion request is processed, you will need to create a new account if you wish to use Travo Mobile services again.
Customer Proprietary Network Information (CPNI)
Certain telecommunications-related data is classified as CPNI and is protected under federal laws. Travo Mobile maintains strict compliance and will not disclose CPNI without proper authorization, except as allowed by law.
Customer Service Monitoring
We may monitor or record calls, chats, and emails with customer service for training, quality control, and dispute resolution.
Location Information
Your device’s location may be detected whenever it is connected to the network. Location information may be used for:
- Emergency services (e.g., 911 routing)
- Network operations
- Location-based apps or services
- Compliance with legal orders
- Fraud or risk prevention
How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your information. This includes:
- Restricted employee access
- Firewalls and intrusion detection
- Encrypted data storage where applicable
While we take significant steps to secure your information, no system is 100% immune from threats.
Children’s Privacy
Travo Mobile does not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted promptly.
International Visitors
If you access our website from outside the United States, you understand that your data may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.
Other Governing Terms
This Privacy Policy does not replace or modify any other agreements you enter into with Travo Mobile. In case of conflict, the applicable service terms will govern.
Changes to This Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you by email or by posting a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy or Travo Mobile’s data practices, please
contact us at:
đź“© support@travomobile.com